Use this form to cancel your online booking. Please note that all cancellations are bound by our Terms & Conditions of Sale which can be found in this document.
Fees will apply for all late cancellations.
Terms & Conditions
3. Bookings and appointments
3.1 All bookings will be confirmed by one of our staff via email, SMS or phone call.
3.2 Rescheduling or cancellation of bookings must provide at least 24 hours notice and be confirmed by one of our staff.
3.3 An appointment no show without communication to us at least 24 hours prior to the appointment will incur fees as outlined in clause 3.5.
3.4 In the event that clause 3.2 is not met we will be entitled to the following:
(a) charge a $150 cancellation fee
(b) we may not accept any future bookings without receiving a prepaid deposit for the full fee of the appointment.
3.5 Appointment no shows will incur fees at a rate of $150 per hour for the length of the appointment booking.
3.6 For extensive procedures long appointment times may be required to complete the work.
(a) For appointments scheduled for two hours or more a deposit of $500 will be required to confirm your booking.
(b) For appointments scheduled for three hours or more a deposit of $1000 will be required to confirm your booking.
3.7 If you are running more than 20 minutes late for your appointment, it may be rescheduled by us.